Steve Young Featured in The Sunday Times Wealth Management Supplement

Citisoft's Steve Young was recently quoted in a SimCorp Coric piece in the Wealth Management Supplement of The Sunday Times on client communications and reporting technology in the face of a shifting industry. As the article discusses, expectations of clients in the sphere are evolving. "The wealth management sector is changing; there is greater demand for transparency, and an ever-changing regulatory landscape, coupled with on-going political and economic uncertainty. Within wealth management, the communications and reporting function's responsibility has changed.... It is not only used to report activity, positions, quarterly or annual performance. Across the enterprise, it is also used to deliver data of increasing complexity, richness and volume to any stakeholder who is interested in the manager-client relationship."

Steve Young says this change must be addressed with tech to meet the needs of clients: "Increasingly the successful firms will be the ones that utiilize smart technology to improve the customer experience." For more on communications and reporting tech expectations of clients, see the full article on page six of the special report.