Assessing Supplier Strengths and Risks

Tom Secaur, the Global COO of Citisoft, emphasizes the importance of asking critical questions about research and development (R&D) investments, product roadmap, upgrade frequency, and other key factors when selecting a new system and vendor. According to Secaur, this decision is akin to entering a long-term relationship, where the stakes are high and making the wrong choice can lead to significant setbacks.