One thing I try to remind myself when faced with this situation is that most decisions can be undone—not all, but most. The bottom line is, you will never know if a decision is right or wrong until you actually commit to a choice. So with that, before I make a decision I first need to understand if I'm making a subjective or objective decision. To me, this is an important distinction since it will have a significant impact on my approach.
If I'm making a subjective decision, I'll begin by reviewing my options and spend some time understanding each in more detail separately. I'll rephrase questions in my mind that will allow me to think about the alternatives from two to three different perspectives. Most importantly, I'll listen to my instincts, which more often than not, provide the optimal decision or—put another way—the decision I can live with.
If I'm making an objective decision, I'll take a more structured approach. I'll start by understanding what is driving the decision, who will be impacted, and what data points or supporting information is available to consider. I'll then review the public ramifications to the decision—how will my decision impact my employees or my clients. I'll conduct a risk/reward profile to understand whether the benefits are worth the costs or more importantly, the risks associated with the decision. Finally, I'll ask myself one final question: Is it the right thing to do?
If there's one thing I've learned over the years when making tough decisions, you'll never question yourself if you believe that you made the right choice. Making decisions that the majority supports doesn't require a lot of courage. On the other hand, making a decision that one believes is the right choice in the face of controversy is what separates leaders from followers.
I know that many of our clients face difficult decisions that may be controversial in undertaking new projects or initiatives. But with a calculated approach, it may be easier than it appears to find a decision that feels right.
And if all else fails, I suggest choosing the least worst option…